Last updated: June 2026
We collect information you provide when creating an account (name, email address), usage data from your Hub instance (install ID, deployment status, heartbeat timestamps), and billing information processed securely through Stripe. We do not store payment card numbers on our servers.
We use your information to provide and improve SQS Hub services, process payments, send service-related notifications, and support your account. We do not sell your personal information to third parties.
We share data with service providers who help operate the platform (Stripe for billing, Logto for authentication, and cloud infrastructure providers). Each provider is bound by their own privacy policy and data processing agreements.
Account and billing data is retained while your account is active or as required by law (billing/financial records are kept per applicable tax and legal obligations). When you archive or cancel a claw, its hosted data (files, app data, logs on the claw) is erased automatically after a short documented grace period (30 days from archive, which exists so a claw archived by mistake can be restored or exported). Backups are retained on a rolling schedule (typically 30 days) and are never used for any purpose other than restoring your service. Live data is not kept longer than needed to provide the service. If you ask us to erase your data (right to erasure), we act without undue delay and within one month of your verified request, regardless of the retention schedule above — see Your Rights below.
Your data is stored on managed storage (object-backed, not solely the claw's local disk). Each plan includes a storage allowance; storage beyond it is billed at approximately $0.02 per GB per month — see the Terms of Service and each app's page. Retaining and erasing data is described in section 4.
We implement industry-standard security measures including TLS encryption in transit, encrypted secrets management, and access controls. No method of transmission over the internet is 100 percent secure, and we cannot guarantee absolute security.
We use session cookies for authentication and preferences. We use Google Analytics (GA4) to understand aggregate usage patterns. You can opt out of analytics by using browser extensions or disabling cookies for this domain.
Depending on your location, you may have rights to access, correct, or delete your personal data, object to processing, or request data portability. To request erasure of your data, contact us via the form at https://hub.sqs.chat/contact/ and we will verify your identity and act on the request without undue delay and within one month, unless a legal obligation requires us to retain specific records. A tamper-evident audit of the actions taken on your account (with which model, under whose approval) is available to you on request, so you can verify what your agents did.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the site. Continued use of the service after changes constitutes acceptance of the updated policy.
Questions about this policy? Contact us.